RECORDING: The Three Most Important Key Performance Indicators

Do your firm's internal measurements give you a competitive advantage in the marketplace? Do they judge the success of your firm the same way your clients do? Are they leading indicators that have predictive ability, and correlate with value as defined by your clients? If you get what you measure, what exactly, do your internal metrics get you?

Presenter, Ron Baker, is the founder of VeraSage Institute, a think tank dedicated to teaching Value Pricing to professionals around the world.