Management Tools and Culture
Source: Partner’s Report
Partner's Report reviewed the study Management Tools & Trends 2007 by Bain & Company. The study asked business executives to report on their use and satisfaction with various management tools.
| Use | Satisfaction | |
| Strategic Planning | 88% | 3.93 |
| Customer Relationship Management | 84% | 3.87 |
| Customer Segmentation | 82% | 3.93 |
| Benchmarking | 81% | 3.80 |
| Mission and Vision Statements | 79% | 3.78 |
| Core Competencies | 79% | 3.86 |
| Outsourcing | 77% | 3.68 |
| Business Process Reengineering | 69% | 3.77 |
| Scenario and Contingency Planning | 69% | 3.78 |
| Knowledge Management | 69% | 3.59 |
| Strategic Alliances | 68% | 3.78 |
| Balanced Scorecard | 66% | 3.60 |
| Supply Chain Management | 66% | 3.77 |
| Growth Strategy Tools | 65% | 3.75 |
| Total Quality Management | 64% | 3.80 |
| Shared Service Centers | 55% | 3.63 |
| Lean Operations | 54% | 3.73 |
| Collaborative Innovations | 53% | 3.72 |
| Loyalty Management Tools | 51% | 3.59 |
| Mergers and Acquisitions | 50% | 3.88 |
| Six Sigma | 40% | 3.66 |
| Offshoring | 37% | 3.70 |
| Consumer Ethnography | 35% | 3.61 |
| Corporate Blogs | 30% | 3.39 |
| RFID | 23% | 3.55 |
An interesting finding is that executives view corporate culture on a par with strategy in contributing to success.
For the complete study, click here.
Also see the preceding article in CPA Leadership Report, The Most Popular Management Tools.
From Partner’s Report—the Monthly Update for CPA Firm Owners, August 2007, p. 1. For subscription information contact Institute of Management & Administration, Inc., 3 Park Avenue, 30th Floor, New York, NY 10016-5902. One-year subscription $399. 212-244-0360, [email protected].