Performance Feedback Do's and Don'ts

Source: CPA Trendlines

Following is an excerpt from a July 27, 2009, blog post by Rick Telberg.

Do's

1. Good managers do offer feedback based on facts.
2. Good managers do offer feedback with a bona fide intent to improve performance.
3. Good managers do offer feedback on issues the employee can control.
4. Good managers darn well better offer feedback in private.
5. Good managers do use feedback to reward good behavior and correct the unacceptable.

If the Do's list doesn't work for you, we have a Don'ts list too:

Don'ts

1. Good managers don't let feedback get personal.
2. Good managers don't let feedback get generalized beyond the specifics of the problem.
3. Good managers don't let the situation get out of hand before they offer corrective feedback.
4. Good managers don't give comments on issues the employee can't control.
5. Good managers don't make feedback feel like a verbal attack.

To read the entire blog, click here.

From CPA Trendlines, http://cpatrendlines.com, "Ten Do's and Don'ts for Giving and Taking Feedback," July 27, 2009.