Do You Have a Knowledge Firm or a Service Firm?

Source: VeraSage Institute Blog

The following includes excerpts from a blog entry by Ed Kless, reproduced with permission.

At Sage North America's annual partner conference, Insights, Ed Kless gave a presentation entitled Creating the Firm of the Future. The session addresses the following idea: The possibility that a professional organization can be run more effectively when it becomes a knowledge firm rather than a service firm.

Learning Objectives:

• What is a knowledge firm?
• Moving from revenue to profit
• Moving from capacity planning to knowledge management
• Moving from efficiency to effectiveness
• Moving from hourly billing to fixed pricing

The session is divided into two parts. To watch the entire session, click on Part 1 and then Part 2.

From VeraSage Institute, http://www.verasage.com/index.php/community/July CPAL, “Sage Insights MegaSession — Creating the Firm of the Future,” May 10, 2010.