Guides participants to become effective speakers by meeting listeners' needs. Communication skills are developed by having participants understand the styles for effective communication, both face-to-face and via phone, in their work environments, and learn how they may need to adapt their styles. Participants are educated in the styles of communication to adapt their own styles to better communicate. Individual strengths and developmental techniques to help each participant create his or her own unique style of effective communication are analyzed. Participants also learn successful techniques for meetings.