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Source: Partner’s Report—the Monthly Update for CPA Firm Owners
Conflict can arise from:
- Failure to listen—thinking about something else when someone is talking.
- Inability to see someone else’s point of view.
- Failure to be empathetic.
- Misconstruing someone’s motivations.
How to neutralize conflict:
- Respond to someone by paraphrasing what he or she said and asking for confirmation.
- Express agreement with those parts of the person’s statement that you genuinely agree with.
- Show that you can identify with the speaker’s point of view.
- Try to come to an agreement with the other person on what will be done next.
Based on Accept No Limits Training and Coaching, Doug Hickok, www.AcceptNoLimits.biz.
From Partner’s Report—the Monthly Update for CPA Firm Owners, August 2005, p. 8. For subscription information contact Institute of Management & Administration, Inc., 3 Park Avenue, 30th Floor, New York, NY 10016-5902. One-year subscription $329. 212-244-0360, [email protected]. |
