The Balanced Scorecard on Individuals

Source: David Maister Blog

Profit per equity partner is not an incorrect way to measure performance, but it can not be the only way. What is required is a balanced scorecard incorporating the person’s accountability to clients, people, and ownership. It is a mistake to focus solely on financial measures and ignore client and employee satisfaction. Maister believes everyone will soon be rated by balanced scorecards, and suggests someone should develop a Web site that rates law firms and others using a JD Powers-like system and invites people to read comments from people about their lawyers and firms.

From Passion, People and Principles, http://davidmaister.com/blog/357/, Post #333, March 19, 2007.

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