Do You Provide Exceptional Customer Service?

Source: Flowtivity

In this blog entry, Dustin Hostetler explains how exceptional customer service leads to committed clients who willingly refer others to your firm. When clients deeply value the service and relationships your firm provides, your firm is also able to charge on a value-based scale, which allows for greater income potential.

On the other hand, if your firm is not serving its clients well – communicating only when a deadline is looming, delivering only the most basic requirements, or failing to provide timely project updates – your clients will feel the burden of your working relationship rather than the benefits of being served with excellence.

Hostetler outlines some of the essentials of customer service:

• Work with clients to clearly outline a plan and both parties' expectations.
• Exceed basic expectations by offering advice, strategic insights, and relationships. Become a trusted advisor.
• Communicate value to your clients by staying in touch with them and offering status updates without being asked.
• Deliver your services early, not at the last minute.

For the complete blog entry, read “Are you serving clients or are clients serving you?”

From Flowtivity, the blog of Dustin Hostetler, October 3, 2012, flowtivity.com.