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//www.cpaleadership.com/public/REGISTRATION_2.cfm">Attend this webinar for FREE.
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Webinar - Five Star Client Service |
 Five Star Client Service will help your firm build a culture based on the same principles that Five Star hotels and restaurants use to achieve high-quality service. The process focuses on internal staff first, teaching the concept that firms cannot provide excellent external service if they do not first practice excellent internal service. Your brand, in this context, is essentially your reputation. It is created by the sum of consistent experiences your clients have when they interact with your organization. We teach a process that helps you build consistent service into your culture so that you can define and grow the brand you want to achieve.Presenter, Jon Hubbard is Director of Business Development at Boomer Consulting, Inc. Jon provides leadership for the multiple facets of the firm's overall sales and marketing strategy. Among his focuses are the website, social media, Boomer Bulletin, webinars and sales and marketing team management. Jon is also a certified KolbeTM consultant and Five Star Client Service consultant. |
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Who Should Attend
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Learning Objectives
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| Managing Partners
Partners HR Directors Managers and Staff |
Define the Five Star Client Service methodology Determine how to apply it to your firm Develop a shared perspective and language when working with one another Discover a culture of consistency throughout your entire organization to improve the strength of your brand as viewed by clients and potential clients |
Instructional Delivery Method: Group Live Internet-Based. The instructional method is lecture with active group participation and visual aids. CPE Credit: 2 Field of Study: Business Management and Organization Prerequisite: None Program Level: Basic Advanced Preparation: None Cancel at any time for a full refund. |
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Cost and Registration
(Click your membership level to register.) |
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All complaints or grievances should be directed to Joel Shiffrin, President, at 888-406-0088 or via email.
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CPA Leadership Institute, Inc. is registered with the National Association of the State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of the individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site: www.nasba.org. |