Focus on Your Clients

Source: Flowtivity

In this blog entry, Dustin Hostetler applauds the increasing number of firms he sees going above and beyond to become trusted advisors to their clients.

According to Hostetler, when firms finally grasp and embrace the importance of the client and the firm-client relationship, they are in a position to move forward toward better processes, improved customer service, more satisfied teams, and better overall products or firms.

Hostetler describes the firms that “get it” as “client-centric.”

Client-centric firms are:

• Learning to become trusted advisors
• Focused on the value of their clients
• Moving away from commodity pricing

Hostetler says these firms are creating a foundation for their own future and contributing to the betterment of the entire profession.

For the complete blog entry, read “Are You a Client-Centric CPA Firm?”

From Flowtivity, the blog of Dustin Hostetler, September 25, 2012, flowtivity.com.