OCTOBER 2012 BEST PRACTICE SUGGESTIONS
Every month we select some of the best ideas for practice improvement from the accounting literature. Here are the selections for October 2012.
BEST PRACTICE
LINK TO ARTICLE RESOURCE IN CPA LEADERSHIP REPORT
DATE OF ARTICLE
Management/People/Culture
Protecting the Firm: Require departing partners to pay for clients that follow them regardless of whether they actively pursue them.
October 2012
Solicit Complaints: Customer complaints are valuable. Offer an incentive to complain such as a money-back guarantee. It's better than reducing the fee.
October 2012
Never Have Profit as a Goal: Profitability should be the result of an organization's efforts, not its goal.
October 2012