Why Firm Culture is So Important

Source: Possibilities for CPA Firm Leaders

The following includes excerpts from a blog entry by Rita Keller.

In a New York Times interview on January 9, Tony Hsieh, CEO of Zappos.com, talks about why he views culture as the company's highest priority. The interview should be read by CPA firm leaders. Says Rita Keller: "I believe that CPA firm leaders often do not focus strongly enough on culture. The culture in many firms simply develops on its own. Examples of Zappos' firm culture:

"We made the decision to actually lock all the doors so everyone has to go through the front-entrance reception area, even though that means you might have to walk all the way around the building. The reason for that is to create this kind of central hub that everyone has to pass through to help build community and culture.

And the free lunch we provide for employees is really meant less as a benefit in terms of a free lunch, and more to get employees to interact with each other."

For the complete blog entry, click here.

From Possibilities for CPA Firm Leaders, the blog of Rita Keller, president of Keller Advisors, LLC, [email protected], January 13, 2010, "AS YOUR FIRM GROWS, DO YOU DREAD COMING TO WORK?" http://cpamanagement.blogspot.com.