Sample Questions for Client Surveys

Source: Accounting Office Management & Administration Report

Client surveys can be done after any large engagement. Here are some questions that may be included in such surveys:

• Was the engagement completed on time?
• Did we respect your time? Did we treat you in a professional way?
• Were we well prepared for the engagement?
• How would your experience on this engagement affect the likelihood you would recommend us to others? Increase it? Decrease it?
• How would you assess the quality of communications between you and our partner-in-charge? Between you and our staff?
• Were the benefits from the engagement what you anticipated?
• How do you rate your satisfaction with services we delivered on this engagement?

From Accounting Office Management & Administration Report, December 2005, p. 7. For subscription information contact Institute of Management & Administration, Inc., 3 Park Avenue, 30th Floor, New York, NY 10016-5902. One-year subscription $329. 212-244-0360, [email protected] .