Why Clients Leave
Why Clients Leave
Source: CPA Insider
Bay Street Group surveyed accountants in industry on why they might change CPA firms. Here is a summary of the results:
| Inadequate service | 79 percent |
| Fees | 66 percent |
| Limited time from the most valuable people | 38 percent |
| Chemistry | 34 percent |
Other comments:
- Wanted a “new look”
- Carelessness
- Poor documentation of decisions
- Expectation of outgrowing the firm
The article advises CPA firms to try to anticipate these problems by conducting candid communications with clients.
CPA Insider, March 12, 2007, www.cpa2biz.com. For the complete article, click here.